Terms & Conditions

1. About Us

Auranest Decors ("we", "us", "our") is an Indian e-commerce brand selling handcrafted home décor, ceramic planters, wooden kitchenware and artisan products. Our website is auranestdecors.com.

By placing an order or using our website, you agree to these Terms & Conditions in full.

2. Orders & Payments

All prices are listed in Indian Rupees (₹) and include applicable taxes unless stated otherwise.

• Orders are confirmed only after successful payment (for prepaid) or order placement (for COD).
• We accept UPI, credit/debit cards, net banking, EMI and Cash on Delivery (COD).
• COD orders may attract an additional handling fee of ₹40 on orders below ₹500.
• Free shipping is available on all orders above ₹999.
• We reserve the right to cancel orders in case of pricing errors, stock unavailability or suspected fraud.

3. Shipping & Delivery

We ship across India. Estimated delivery times:

• Metro cities: 2–3 business days
• Other cities & towns: 3–5 business days
• Remote areas: 5–7 business days

Delivery timelines are estimates and may vary due to courier delays, public holidays or unforeseen circumstances. We are not liable for delays caused by the shipping partner.

Once shipped, you will receive a tracking link via SMS or WhatsApp.

4. Returns & Refunds

We have a 7-day return policy from the date of delivery. To be eligible:

• The item must be unused and in its original packaging.
• Damaged or defective items must be reported within 48 hours of delivery with photo/video proof.
• Items marked as "Final Sale" or "Non-returnable" are not eligible for returns.
• Handcrafted items may have minor natural variations — these are not defects.

To initiate a return, contact us at info@auranestdecors.com or via WhatsApp.

Refunds are processed within 5–7 business days after we receive the returned item. Refunds are credited to the original payment method. COD orders will be refunded via bank transfer.

5. Cancellations

Orders can be cancelled within 12 hours of placement by contacting us. Once the order has been shipped, cancellation is not possible and the return policy applies.

We reserve the right to cancel any order with a full refund if the product is out of stock or cannot be fulfilled.

6. Product Descriptions

We make every effort to display products accurately. However:

• Colours may vary slightly due to screen calibration differences.
• Handcrafted items have natural variations in texture, colour and finish — this is part of their artisan character.
• Product dimensions are approximate.

7. Privacy & Data

7.1 Information We Collect

To provide you with the best shopping experience and ensure timely delivery of your handcrafted items, we collect the following types of information:

• Personal Identification Information: This includes your full name, email address, phone number, and shipping/billing address provided during checkout.
• Order Information: Details about the products you purchase, order history, and payment status.
• Technical Data: Information automatically collected through your browser, including your IP address, device type, browser type, and navigation patterns on our site (via cookies).
• Communication Data: Records of any correspondence you have with us via email, WhatsApp, or our contact forms.

7.2 How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process your orders, arrange for shipping, and provide order updates.
• Customer Support: To respond to your inquiries, assist with returns/exchanges, and address concerns via WhatsApp or email.
• Improvement of Services: To analyze website traffic and user behavior so we can improve our product offerings and website functionality.
• Marketing (With Consent): To occasionally send you updates on new artisan collections, sales, or promotional offers, provided you have opted in.

7.3 Data Security & Payment Processing

Your security is our priority.

• Secure Checkout: All payments processed via Razorpay, Stripe, and other gateways are encrypted using SSL (Secure Socket Layer) technology. We do not store your full credit card or bank account details on our servers.
• Data Protection: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.

7.4 Third-Party Sharing

We do not sell your personal data. We only share your information with trusted third parties strictly to operate our business:

• Logistics Partners: To deliver your products to your doorstep.
• Payment Gateways: To process your transactions securely.
• Service Providers: Tools used for website hosting, analytics (e.g., Google Analytics), and email marketing.

7.5 Cookies

Our website uses "cookies" to enhance your experience. Cookies are small files placed on your device that help us remember your preferences, keep your shopping cart active, and analyze how visitors use our site. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features on our site.

7.6 Your Rights

Depending on your jurisdiction, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate information.
• Deletion: Request the deletion of your account and personal data, subject to legal requirements for retaining order history.

Your phone number may be used to send order updates via SMS or WhatsApp. You can opt out at any time by contacting us. Payment information is processed securely by Razorpay and is never stored on our servers.

8. Intellectual Property

All content on this website — including product photos, descriptions, logos and design — is the property of Auranest Decors. You may not copy, reproduce or use any content without prior written permission.

9. Limitation of Liability

Auranest Decors shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or website. Our maximum liability is limited to the value of the product purchased.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Delhi, India.

11. Contact Us

For any queries regarding these Terms, please reach out:

• Email: info@auranestdecors.com
• Website: Contact Page